RETURNS AND CANCELLATIONS

Last Updated: May 2026

Please review our return and cancellation policy carefully before placing an order.

Custom Orders

Custom-made products cannot be returned or cancelled once production has started.

Custom products include, but are not limited to:

  • Custom booths
  • Custom sizes
  • Custom shapes
  • Custom upholstery
  • Custom colors
  • Custom stains
  • Custom finishes
  • Custom tables
  • Custom seating layouts
  • Special order materials

Because these items are manufactured specifically for the customer’s order, they cannot be returned, cancelled, or refunded once production has begun.

Stock Items

Stock items may be eligible for return or cancellation only with written approval from Aleco Furniture LTD.

Approved returns may be subject to a restocking fee of up to 30%.

The customer is responsible for:

  • Return shipping
  • Proper packaging
  • Palletizing
  • Freight charges
  • Any damage that occurs during return shipping

Returned items must be in new, unused condition and in original packaging when applicable.

Cancellation Before Production

Orders may only be cancelled before production, packaging, or ordering of special materials has started.

All cancellation requests must be submitted in writing by email.

Color and Material Disclaimer

Colors, textures, stains, vinyl, fabric, and wood finishes may appear different in person than they appear on a computer screen, phone, tablet, or printed photo.

Variations may occur due to:

  • Lighting
  • Photography
  • Screen settings
  • Natural wood grain
  • Material batches
  • Manufacturing differences

Aleco Furniture LTD cannot guarantee that colors or textures shown online will appear exactly the same in person.

Customers may request samples when available before placing an order.

Reorders

For repeat orders, customers are responsible for confirming colors, materials, sizes, and specifications before placing the new order.

Material colors and finishes may vary between production batches.

TERMS AND CONDITIONS

Last Updated: May 2026

These Terms and Conditions apply to purchases, quotes, invoices, proposals, and orders placed with Aleco Furniture LTD through myseatss.com or directly with our company.

By placing an order, submitting payment, approving an invoice, or approving a proposal, the customer agrees to these Terms and Conditions.

Quotes and Proposals

Quotes and proposals are valid only for the time stated on the quote. If no expiration date is listed, pricing may be subject to change based on material costs, freight rates, labor, or availability.

A quote is not considered an order until payment has been received and the order has been accepted by Aleco Furniture LTD.

Payment Terms

Unless otherwise stated on the invoice, all orders must be paid according to the payment terms listed on the invoice or proposal.

For custom orders, a deposit may be required before production begins.

The remaining balance must be paid before delivery, pickup, or shipment unless otherwise agreed in writing.

If an order is shipped in multiple shipments, the full balance must be paid before the first shipment is released unless otherwise agreed in writing.

Payment Methods

Aleco Furniture LTD may accept the following payment methods:

  • Credit card
  • Debit card
  • ACH
  • Wire transfer
  • Zelle
  • Check
  • Other approved electronic payment methods

Credit card payments may be subject to processing fees where permitted by law.

Returned checks, failed payments, or chargebacks may result in additional fees and delays.

Order Approval

The customer is responsible for reviewing and approving all order details before production begins, including:

  • Sizes
  • Quantities
  • Colors
  • Materials
  • Layout
  • Upholstery
  • Table finishes
  • Shipping address
  • Billing information

Once the order is approved and production begins, changes may not be possible. If changes are possible, additional charges and production delays may apply.

Custom Booth Sizes and Manufacturing Tolerance

Aleco Furniture LTD manufactures custom booths and seating by hand. Because of the custom manufacturing process, small variations may occur.

A dimensional tolerance of up to 3% may apply to custom-made products.

The customer should allow for this tolerance when planning layouts, wall measurements, and spacing.

Product Splitting for Shipping

For shipping safety and freight restrictions, Aleco Furniture LTD reserves the right to manufacture large booths, wall benches, round booths, U-shaped booths, L-shaped booths, or other custom seating in multiple sections.

For example, a long booth may be built in two or more pieces instead of one single piece. This is done to protect the product during shipping and make delivery more practical.

Inspection and Acceptance

The customer must inspect all products upon delivery or pickup.

Any claim for shortage, defect, or issue must be reported in writing within 3 days after receiving the product.

If no written claim is received within 3 days, the product will be considered inspected and accepted by the customer.

Limited Warranty

Aleco Furniture LTD warrants that products manufactured by us will be free from major manufacturing defects at the time of delivery.

If a product is found by Aleco Furniture LTD to have a valid manufacturing defect, Aleco Furniture LTD may choose to:

  • Repair the product
  • Replace the defective part
  • Provide a replacement product
  • Offer a partial credit
  • Offer another reasonable solution

This warranty does not cover normal wear and tear, misuse, abuse, improper installation, improper cleaning, water damage, heat damage, freight damage, customer modifications, or damage caused after delivery.

Warranty Periods

Unless otherwise stated, warranty periods are:

  • Booths: 1 year
  • Wood chairs and stools: 1 year
  • Metal chairs and stools: 1 year
  • Laminate table tops: 1 year
  • Table bases: 1 year
  • Solid wood tables: 6 months
  • Patio furniture: 6 months

Solid Wood Disclaimer

Solid wood products may naturally expand, contract, crack, or move due to humidity, temperature, dryness, moisture, or environmental conditions.

Natural movement of wood is not considered a manufacturing defect and is not covered under warranty.

Modifications

Warranty does not apply to products that have been altered, repaired, modified, or installed by any person or company without written authorization from Aleco Furniture LTD.

Warranty Claims

To submit a warranty claim, the customer must contact Aleco Furniture LTD and provide:

  • Invoice number
  • Description of the issue
  • Photos or videos
  • Date of delivery
  • Supporting documentation

Aleco Furniture LTD reserves the right to request additional information or return of defective parts before approving a claim.

Delays

Aleco Furniture LTD is not responsible for delays caused by:

  • Freight carriers
  • Material shortages
  • Weather
  • Natural disasters
  • Labor shortages
  • Customer changes
  • Incorrect information provided by customer
  • Payment delays
  • Conditions outside of our control

A delay does not cancel the customer’s payment obligation.

Governing Law

These Terms and Conditions shall be governed by the laws of the State of California.

Any dispute related to an order, invoice, payment, delivery, or transaction with Aleco Furniture LTD shall be handled in the appropriate courts located in California, unless otherwise required by law.

Entire Agreement

These Terms and Conditions, together with the invoice, proposal, or written agreement, represent the complete agreement between Aleco Furniture LTD and the customer.

Any changes must be made in writing and approved by Aleco Furniture LTD.

Contact Information

Aleco Furniture LTD
Website: www.myseatss.com
Phone: 1-800-881-9341
Phone: 323-266-8444

California Location:
214 5th St
Taft, CA 93268

Texas Location:
10554 State Hwy 64 E, Suite G
Tyler, TX 75707